Refund policy
Last updated: September 7, 2026
At Sindra Row, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.
Returns
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must:
- Be unworn and unused
- Be in the same condition in which you received it
- Have all original tags attached
- Be returned in its original packaging
- Include proof of purchase or your order details
Items that show signs of wear, washing, damage, alteration, or use may not be eligible for a return.
How to Request a Return
To request a return, please contact us at:
Please include your order number and a brief reason for the return.
Do not send an item back before receiving return instructions from us.
If your return request is approved, we will provide you with the return instructions and the applicable return address.
Items returned without prior authorization may not be accepted.
Return Shipping
Unless otherwise required by applicable law or agreed by Sindra Row, the customer is responsible for return shipping costs for returns due to a change of mind, incorrect size selection, or other reasons that are not the result of an error or defect on our part.
If you receive an incorrect, defective, or damaged item, please contact us before returning it so that we can review the issue and provide appropriate instructions.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please provide your order number and clear photographs of the item and packaging so that we can evaluate the issue and determine the appropriate resolution.
If the issue is confirmed to be our error, we will work with you to provide an appropriate remedy in accordance with applicable law.
Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law.
These may include:
- Items that have been worn, washed, altered, damaged, or used
- Items without their original tags
- Items returned without their original packaging where the packaging is required for the return
- Gift cards
- Any item specifically identified on the product page as non-returnable
Sale items: Sale or promotional items may be subject to different return conditions. Please check the applicable product or promotion terms before purchasing.
Nothing in this policy affects any mandatory consumer rights that cannot legally be excluded or restricted.
Exchanges
We currently do not guarantee direct exchanges.
If you would like a different size, color, or product, the fastest option may be to return the eligible item according to this policy and place a new order for the replacement item.
The new order will be subject to the price and availability applicable at the time of purchase.
European Union — 14-Day Right of Withdrawal
If you are a consumer located in the European Union, you may have a statutory right to cancel your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable law and any legal exceptions.
Where applicable, the statutory withdrawal period is separate from our voluntary 30-day return policy.
Returned goods must be handled in accordance with applicable law. You may be responsible for return shipping costs where permitted by applicable law.
This section does not limit any consumer rights provided by applicable EU or local law.
Refunds
Once we receive your returned item, we will inspect it to determine whether it meets the applicable return conditions.
We will notify you by email whether your refund has been approved or declined.
If your refund is approved, the refund will be issued to your original payment method within 10 business days.
Please note that after we issue a refund, your bank, credit card provider, or payment service may require additional time to process and display the refunded amount in your account.
If you have not received your approved refund after 15 business days, please contact us at:
Refund Amount
For an approved return, the applicable refund will be processed in accordance with the terms of your order, this policy, and applicable law.
Original shipping charges, return shipping costs, customs duties, import taxes, and other charges may not be refundable where permitted by applicable law.
For international orders, customs duties, import taxes, VAT, and other charges imposed by the destination country are generally the responsibility of the customer and are not controlled by Sindra Row.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before an order has entered processing or been shipped.
Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead be subject to our return policy.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Sindra Row
Email: info@sindrarow.com
We’re happy to help.