Terms of service
Last updated: September 7, 2026
OVERVIEW
Welcome to Sindra Row.
Throughout these Terms of Service, the terms “Sindra Row,” “we,” “us,” and “our” refer to Sindra Row. We operate this online store and website, including all related content, features, products, services, and tools, to provide our customers with an online shopping experience.
Our store is powered by Shopify, which provides the technology that enables us to operate our online store.
These Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund & Cancellation Policy, govern your use of our website and your purchases from Sindra Row.
By accessing or using our website, browsing our products, or placing an order, you agree to these Terms of Service and the policies referenced above.
If you do not agree with these Terms, please do not use our website or place an order.
1. ACCESS AND ELIGIBILITY
By using our website or placing an order, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.
If you are under the age of majority in your jurisdiction, you may use our website only with the involvement and permission of a parent or legal guardian.
When placing an order, you agree to provide accurate, current, and complete information, including your name, email address, billing information, shipping address, and payment information.
You are responsible for ensuring that the information you provide is accurate and up to date.
2. OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, colors, sizing information, and other product details displayed on our website are accurate.
However, colors and product appearance may vary depending on your device, screen settings, lighting, photography, and other factors.
Product availability, descriptions, prices, colors, sizes, and other information may be changed or updated at any time.
We reserve the right to discontinue products or limit the quantity of products available for purchase at our discretion.
3. ORDERS AND ACCEPTANCE
When you place an order through our website, you are submitting a request to purchase the selected products.
After receiving your order, we will send an order confirmation email acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been accepted.
We reserve the right to refuse, cancel, or limit an order where permitted by applicable law, including in situations involving:
- Product availability issues
- Pricing or listing errors
- Suspected fraudulent or unauthorized transactions
- Incorrect customer or shipping information
- Payment issues
- Orders that appear to be placed for unauthorized resale
- Other circumstances requiring cancellation
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected items using the applicable payment method, subject to applicable law.
Please review your order carefully before completing your purchase.
Returns, exchanges, and cancellations are governed by our Refund & Cancellation Policy.
4. PRICES, PAYMENTS AND BILLING
All prices displayed on our website are shown in the currency indicated at checkout.
Prices, discounts, promotions, and product availability may change without notice. The price applicable to your purchase will generally be the price displayed at the time you place your order.
Shipping charges, applicable taxes, customs duties, import fees, and other charges will be handled as described at checkout and in our applicable policies.
For international orders, additional customs duties, import taxes, VAT, or similar charges may be imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
You agree to provide accurate and complete payment information and confirm that you are authorized to use the payment method provided.
5. SHIPPING AND DELIVERY
Sindra Row ships internationally.
Our current shipping charges are:
- Orders under $50.00: $4.99 shipping
- Orders of $50.00 or more: Free shipping
Orders are generally processed within 1–3 business days after payment confirmation.
Estimated delivery times after processing are:
- United States: 7–14 business days
- Canada, UK & Europe: 10–18 business days
- Australia, Asia & Rest of World: 12–22 business days
Delivery estimates are provided for guidance only and are not guaranteed.
Actual delivery times may be affected by customs clearance, carrier delays, weather, holidays, incorrect or incomplete addresses, local delivery services, and other circumstances outside our reasonable control.
Please refer to our Shipping Policy for complete shipping information.
6. CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Such charges are the responsibility of the customer unless otherwise stated at checkout.
Sindra Row does not control customs decisions, charges, processing times, or import requirements imposed by the destination country.
Customers are responsible for providing accurate shipping information and complying with applicable import requirements.
7. CANCELLATIONS, RETURNS AND REFUNDS
Orders may be cancelled, returned, or exchanged only where permitted under our applicable Refund & Cancellation Policy.
Please review that policy before making a purchase.
Nothing in these Terms is intended to limit any rights or protections that cannot legally be excluded under applicable law.
8. INTELLECTUAL PROPERTY
All content available through the Sindra Row website, including but not limited to:
- Brand name and logo
- Product names
- Product photographs
- Fashion imagery
- Graphics
- Text
- Website design
- Product descriptions
- Videos
- Page layouts
- Other visual and written materials
is owned by or licensed to Sindra Row and may be protected by applicable intellectual property laws.
You may use our website for personal and lawful purposes only.
You may not copy, reproduce, modify, distribute, republish, sell, commercially exploit, or otherwise use our content without our prior written permission, except where permitted by applicable law.
Sindra Row and related branding, logos, designs, and slogans may constitute trademarks or other protected intellectual property.
9. SHOPIFY
Our online store is hosted and powered by Shopify.
However, purchases made through our website are transactions between you and Sindra Row.
Shopify provides the technology and infrastructure that allows us to operate our store but is not the seller of the products purchased from Sindra Row.
10. PRIVACY
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information and how information may be processed by Shopify and other service providers involved in operating our store.
Please review our Privacy Policy before using our website or placing an order.
Important: In Shopify, link the words Privacy Policy to your actual Privacy Policy page. Do not leave [LINK] in the final Terms. The Shopify-generated template currently contains [LINK] placeholders that need to be replaced.
11. CUSTOMER REVIEWS AND FEEDBACK
If you voluntarily submit reviews, comments, photographs, suggestions, or other feedback to Sindra Row, you confirm that you have the right to submit that content and that it does not violate the rights of another person.
By submitting content to us, you grant Sindra Row permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.
We may remove content that we reasonably believe is unlawful, misleading, abusive, offensive, fraudulent, or otherwise inappropriate.
You remain responsible for the content you submit.
12. ERRORS AND INACCURACIES
From time to time, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or other information.
We reserve the right to correct such errors and update information where appropriate.
If an order is affected by a significant error, we may contact you regarding the available options, including cancellation and refund where applicable.
13. PROHIBITED USE
You agree not to use our website for unlawful or unauthorized purposes.
You must not:
- Violate applicable laws or regulations
- Attempt to gain unauthorized access to our website or systems
- Introduce viruses, malware, or harmful code
- Interfere with website security or functionality
- Use our website to commit fraud
- Impersonate another person or entity
- Submit false or misleading information
- Collect personal information from other users without authorization
- Scrape, copy, or systematically extract website content without our permission
- Attempt to interfere with the normal operation of the website
- Use our content or services for unauthorized commercial purposes
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
14. THIRD-PARTY SERVICES AND LINKS
Our website may contain links, integrations, payment services, applications, or other functionality provided by third parties.
We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.
Your use of third-party services may be subject to the third party's own terms and policies.
15. TERMINATION
We may suspend or terminate access to our website where permitted by law if we reasonably believe that you have violated these Terms or used our services unlawfully.
Termination will not affect rights or obligations that arose before termination or provisions that are intended to continue after termination.
16. DISCLAIMER
To the fullest extent permitted by applicable law, our website and its content are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.
17. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Sindra Row will not be responsible for indirect, incidental, special, consequential, or similar losses arising from your use of our website or products.
Our liability will always remain subject to any rights, remedies, warranties, or protections that cannot legally be excluded or limited under applicable law.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded.
18. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, your violation of these Terms, or your violation of the rights of another person.
This provision does not apply to the extent that the applicable law does not permit such responsibility to be imposed.
19. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to apply.
20. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Refund & Cancellation Policy, and other policies expressly referenced on our website, constitute the agreement governing your use of our website and your purchases from Sindra Row.
21. ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is required.
Sindra Row may transfer or assign its rights and obligations where permitted by applicable law.
22. GOVERNING LAW
These Terms will be governed by and interpreted in accordance with the laws applicable to Sindra Row and its transactions with customers, without limiting any mandatory consumer protection rights that may apply to you in your country or jurisdiction.
Any disputes will be subject to the jurisdiction of the courts having lawful jurisdiction over the matter.
Important: I deliberately did not invent your city/state or registered business address here. Your Shopify-generated version currently has generic jurisdiction wording tied to where Sindra Row is headquartered. If you tell me your registered business state/city, I can make this section more precise.
23. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, services, policies, or applicable legal requirements.
The latest version will be posted on this page with the updated date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.
24. CONTACT INFORMATION
If you have questions about these Terms, please contact us:
Sindra Row
Email: info@sindrarow.com